How will I know that my order is confirmed?
You will receive an email notifying you when your order has been confirmed. Please contact us if you don’t – [email protected] / +91-9914738528
Do I need to create an account to place my order?
It is advised to create an account to make your shopping experience simple and hassle-free. However you can place an order as a ‘guest’ without having an account.
What is the Cancellation Policy?
Before your order if shipped, you can send a request to [email protected] or call us +91-9914738528. After the order has been shipped, it cannot be cancelled.
What if I want to return/exchange the product?
Read more about our refund policy here.
When will you ship my order?
We normally ship all orders within 3 business days. Final delivery time will vary based on delivery location. For further details, please check Shipping & Delivery Policy
When will my order get delivered?
Transit and delivery time may vary depending on your location and the items ordered. We’ll send you a link to track the status of your order.
How much do you charge for delivery?
We offer free shipping on all orders above 2,000/-. Otherwise, it’s 159/- per order.
How can I track my order?
An email will be sent to you after the order is dispatched. It would contain the tracking number and details of the service provider.
What happens if there has been a delivery mishap with my order?
In the extremely rare occasion where you receive a damaged or with damaged packaging, please inform us at [email protected] within 2 business days of receipt and we will look into it right away!
1. In the event of damaged products received, we’ll require video proof of the affected products and order details while unboxing the package. We’ll review your case and if fair, we will re-send the products to you at no cost, subject to availability.
2. In the event of lost package, we will contact our delivery partner and if it’s clear that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.
Do you deliver outside India?
Currently, we deliver only within India.
How safe is it to use Netbanking & Debit or Credit Card for payment on your website?
All transactions at Earthy Wish are protected and encrypted. We take pride in following the best security practices.
Is Cash on Delivery acceptable?
Due to the current Covid’19 situation, Cash on Delivery is not available.
Is Cash on Delivery acceptable?
Due to the current Covid’19 situation, Cash on Delivery is not available.
Product is not exactly same as shown in pictures?
For our products which are artisanal and hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually – the variations add uniqueness to each product.
Disclaimer: The images of the products shown on the website may be slightly different than the product delivered in terms of shade and color as the images shown on the website are graphical representation of the product.
Beware of fraudulent calls, we never call you to participate in any lucky draw contests. Do not share OTP/Account details or transfer money to anyone offering vouchers/lucky draw prizes. If you have received any such calls, please report against those numbers and raise a complaint to the local authorities or online FTC complaint assistant.
